Some EBSCO customers received an email with a PDF attachment about 10 days ago (Friday, March 21st, 2008)…this was our first test for delivering your renewal notice electronically if your EBSCO account currently had one on file.

EBSCO Reception Room Subscription Services is making an effort to reduce the amount of paper we are sending out to our customers and could use your help. Eventually we would like to offer an exclusive paperless renewal notice option, but for the next few months we will be sending both to test our delivery and fulfillment systems.

You can ensure that you receive your future electronic renewal notice by keeping your email address up-to-date on your account and modifying your account’s email delivery preferences here.

We also would like to request that you put errssfeedback@ebsco.com and errss@ebsco.com on the safe senders list of your email program. You can find specific instructions on how to do this with your email program here.

For those of you who got an email the other day during our first test, but had already processed or cancelled your renewal, please bear with us we are still working out some of the bugs.

As for those of you who have not received one yet, when your renewal notice comes due we hope that you will find this new system much easier and more environmentally friendly.

Please always be wary of any attempts at phishing, your email will always have your account number included in the email. If unsure of any email you receive from us, you can always call us at 1-800-527-5901 to verify that we sent it to you.

Thank you for your patience and doing business with EBSCO!